Refund Policy
Last updated: July 26, 2026
This Refund Policy applies to digital platform services, generated documents, optional vehicle-data access, inspection workflow tools, and business-account balance top-ups purchased from SemPro Company Inc. through NorthVIN. It forms part of our Terms of Service. Nothing in this Policy limits any refund, cancellation, chargeback, or other consumer right that cannot lawfully be waived.
1. Digital services and generated documents
NorthVIN provides digital services that may be performed immediately or shortly after checkout, including account features, document generation, inspection workflow tools, and optional third-party data access. Once the selected digital service has been successfully performed and made available on the website or sent to the email address provided, the order is generally final because the digital service has been delivered.
2. When a refund may be available
Please contact us if: you were charged but no order or service record was created; the same order was charged more than once; our systems cannot provide the purchased digital service; a completed payment is followed by a technical failure that prevents both online access and email delivery; or the service was materially different from what was expressly offered. We will also provide any refund or cancellation required by applicable law.
3. Situations normally not eligible
A refund is normally not available for a change of mind after the digital service is performed; incorrect information entered by the customer; dissatisfaction because a third-party data source has fewer records than expected; an event that is absent, delayed, or inaccurate in third-party source data; a vehicle-purchase decision made using platform output; or an intentionally repeated purchase of a service already ordered. These limits remain subject to mandatory legal rights.
4. Failed business orders
If a business-balance purchase is deducted but the selected service fails, NorthVIN normally returns the deducted amount to the business balance automatically. If the automatic credit does not appear, contact us with the order reference.
5. Business balance top-ups
An entirely unused top-up may be submitted for refund review within 14 calendar days after payment. If any part of that top-up has been used to purchase or access a NorthVIN service, the remaining balance is ordinarily not refundable. Promotional credits, goodwill credits, refunds, and administrative adjustments have no cash value. Approved refunds are returned to the original payment method where possible. Payment-provider rules, transaction fees that cannot lawfully be recovered, and mandatory consumer rights may affect the result.
6. How to request a refund
Email support@northvin.com with your name, purchase email, six-character order reference or payment reference, vehicle identifier if applicable, payment date, amount, and a short explanation. Do not send a full card number or security code. Submit service-related requests promptly and, where possible, within 7 calendar days after purchase so we can investigate provider records.
7. Review and processing time
We may verify payment, service generation, delivery, access logs, submitted vehicle identifiers, and provider responses. We aim to respond within 5 business days. If approved, we initiate the refund promptly; your bank or payment provider may require an additional 5 to 10 business days to post it. Currency conversion or bank fees are controlled by the relevant financial institution.
8. Payment disputes
Please contact us before starting a payment dispute so we can investigate quickly. This request does not restrict your lawful right to contact your card issuer, payment provider, or consumer-protection authority.
9. Policy changes
We may update this Policy for future purchases. The version in effect when your order was placed will generally apply, except where a change is required by law or is more favourable to you.
10. Contact us
SemPro Company Inc.
Address: Unit 1011, 321 61 Avenue SW, Calgary, AB T2H 2W7, Canada
Email: support@northvin.com
Phone: +1 (587) 844 5700